Prerequisites:
  • A Twilio account
  • A Twilio phone number with WhatsApp capabilities
  • WhatsApp Business API access (request through Twilio)
  • Account SID and Auth Token
Twilio WhatsApp integration screenshot

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Integration Setup

To integrate Twilio WhatsApp with Siren, follow these steps:
1

Navigate to Providers

Go to the Providers section in your Siren dashboard.
2

Select WhatsApp Channel

Choose the WhatsApp channel from the available options.
3

Choose Twilio

Locate Twilio in the list of providers and click on Add Account.
4

Enter Account Details

In the pop-up window, enter the following details:
  • Custom Name: A name to identify this integration in Siren
  • Account SID: Your Twilio Account SID
  • Auth Token: Your Twilio Auth Token
  • From Number: Your Twilio WhatsApp number in E.164 format (e.g., +1234567890)
  • Webhook URL: (Optional) Endpoint for message status callbacks
5

Save Configuration

Click Save to complete the setup.