Accessing Provider Pool
Navigate to the left navigation panel > Settings > Providers. Along with other channels, you will find the Pool option.
Creating a Provider Pool
1
Click on “Create Pool” to open the pool creation modal
2
Select the channel type from the dropdown
3
Add providers for that specific channel
Configuring Provider Pool
In the right panel’s Rules tab, you can configure:- Message Limit: Set the maximum number of messages
- Duration: Set the time period for the message limit
How Provider Pool Works
When sending notifications:- The system uses the first provider in the pool
- Once the message limit is reached within the set duration, it automatically switches to the next provider
- The cycle continues through all providers in the pool
Example
If you set:- Message Limit: 1
- Duration: 1 hour
- The first notification will be sent from Provider 1
- The next 9 notifications (within that hour) will be sent from Provider 2
- After the hour resets, it will start again from Provider 1
Setting Limits
You can configure these limits in two places:- During provider account setup in their respective sections
- In the pool configuration under the Rules tab