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Accessing Provider Pool

Navigate to the left navigation panel > Settings > Providers. Along with other channels, you will find the Pool option. Provider Pool

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Creating a Provider Pool

1

Click on “Create Pool” to open the pool creation modal
2

Select the channel type from the dropdown
3

Add providers for that specific channel
Provider Pool

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Configuring Provider Pool

In the right panel’s Rules tab, you can configure:
  • Message Limit: Set the maximum number of messages
  • Duration: Set the time period for the message limit

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How Provider Pool Works

When sending notifications:
  1. The system uses the first provider in the pool
  2. Once the message limit is reached within the set duration, it automatically switches to the next provider
  3. The cycle continues through all providers in the pool

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Example

If you set:
  • Message Limit: 1
  • Duration: 1 hour
Then:
  • The first notification will be sent from Provider 1
  • The next 9 notifications (within that hour) will be sent from Provider 2
  • After the hour resets, it will start again from Provider 1

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Setting Limits

You can configure these limits in two places:
  1. During provider account setup in their respective sections
  2. In the pool configuration under the Rules tab