Prerequisites:
You will need an active WhatsApp number as well as templates pre-configured in your Meta account. Meta WhatsApp integration screenshot

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Integration Setup

To integrate your Meta account with Siren for WhatsApp messaging, follow these steps:
1

Navigate to Providers

Go to the Providers section in your Siren dashboard.
2

Select WhatsApp Channel

Choose the WhatsApp channel from the available options.
3

Choose Meta

Locate Meta in the list of providers and click on Add Account.
4

Fill in Account Details

In the pop-up window, enter the following details:
  • Custom Name: Provide a name for easy identification within Siren’s interface.
  • Phone Number ID: Enter the Sender ID that you want to use.
  • Access Token:
    • Go to System Users in your Meta dashboard and click Generate New Token.
    • This token serves for authentication. Keep it secure and do not share it publicly.
  • App Secret:
    • Go to your app settings and select Basic Settings from the left panel.
    • This will display your App Secret. Keep it confidential and never share it publicly.
5

Save Configuration

Click on Save to save your Meta account configuration.
In some cases, if a message is read shortly after delivery, Meta may not send a separate delivery notification.