Notification Lifecycle

Understanding the lifecycle of notifications is crucial for interpreting event analytics and dashboard details. Let’s explore each stage:

Notification Status Overview

Channel	Submitted	Delivered	Read/Open	Clicked
SMS	✓	✓	✗	✗
WhatsApp	✓	✓	✓ (Read)	✗
Email	✓	✓	✓ (Open)	✓
Slack	✓	✗	✗	✗
Teams	✓	✗	✗	✗
Discord	✓	✗	✗	✗
InApp	✓	✓	✓ (Read)	✗
Push (SDK)	✓	✓	✗	✓

Submitted: The notification has been submitted for delivery.
Delivered: The notification has been successfully delivered to the recipient’s device.
Read/Open: The notification has been opened or read by the recipient.
Clicked: The recipient has clicked on the notification.

WhatsApp will show “Read” only if the recipient has “Read Receipts” turned on.