> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trysiren.io/llms.txt
> Use this file to discover all available pages before exploring further.

# User Management

> Comprehensive guide to managing users and their communication preferences in Siren

The User Management section allows you to manage user data for multi-channel communication, including adding users individually or in bulk.

## Users Overview

<img src="https://mintcdn.com/siren/OGWbJyCrDoY8SVWL/docs/Images/Users/users.png?fit=max&auto=format&n=OGWbJyCrDoY8SVWL&q=85&s=de3329d56631c2d81a91d21d3fac61da" alt="Users Overview" width="1927" height="958" data-path="docs/Images/Users/users.png" />

### Overview

* **Name**: The name of the user.
* **Channels**: Icons represent the active communication channels (e.g., email, SMS, push notifications).
* **Segments**: The user's segment for targeted communication.
* **Status**: Toggle the user's activation status.
* **Actions**: Edit or delete the user via the action buttons.

### Key Features

* **Search & Filter**: Search users by name or apply filters.
* **Add User**: Manually add a new user with customizable fields and channel options.
* **Upload CSV**: Import multiple users at once using a CSV file.

## Managing Users

### Adding a User

1. Click the **Add User** button to open the user creation form.
2. Fill in the user's basic information:
   * First and Last Name
   * Reference ID
   * Active communication channels

<img src="https://mintcdn.com/siren/OGWbJyCrDoY8SVWL/docs/Images/Users/addUser.png?fit=max&auto=format&n=OGWbJyCrDoY8SVWL&q=85&s=37518dcfa3e30957d09fab97b9ba6871" alt="Add User Form" width="555" height="829" data-path="docs/Images/Users/addUser.png" />

3. For each selected channel, provide the required information:
   * Email address for email notifications
   * Phone number for SMS
   * Push token for mobile notifications
   * Other channel-specific details

4. (Optional) Provide additional information:
   * Country
   * Language preference
   * VIP status
   * Custom fields

<img src="https://mintcdn.com/siren/OGWbJyCrDoY8SVWL/docs/Images/Users/addUserAdditionalFields.png?fit=max&auto=format&n=OGWbJyCrDoY8SVWL&q=85&s=f5e97e4ea3a5ce8d7eb8a3176191e903" alt="Additional User Details" width="556" height="588" data-path="docs/Images/Users/addUserAdditionalFields.png" />

5. Click **Submit** to add the user.

### Adding Custom Fields

1. Click the **Add More Fields** button in the user form.
2. Enter a custom field name (key) and its value.
3. Multiple custom fields can be added as needed.
4. Click **Submit** to save the user with custom fields.

### Bulk User Upload via CSV

1. Click the **Upload CSV** button.
2. Select a properly formatted CSV file containing user data.
3. Map the CSV columns to the appropriate user fields.
4. Click **Submit** to import multiple users at once.

<img src="https://mintcdn.com/siren/OGWbJyCrDoY8SVWL/docs/Images/Users/userUpload.png?fit=max&auto=format&n=OGWbJyCrDoY8SVWL&q=85&s=f2a60bd5c0f8bf1b66317c6f8c9cb921" alt="CSV Upload" width="481" height="264" data-path="docs/Images/Users/userUpload.png" />

> **Note**: Ensure your CSV file follows the required format. Download our [CSV template](#) for reference.

## User Settings

### Channel Preferences

* View and modify which communication channels are active for each user
* Update contact information for each channel
* Set notification preferences

### User Segments

* Assign users to segments for targeted communication
* Create and manage custom segments
* Filter users by segment for bulk actions